Privacy notice
In short: we use your details to take, deliver and look after your orders, and for nothing else. We don't sell them, and we don't use advertising or tracking cookies.
Who we are
Bhavesh Patel trading as Chilworth Village Stores, 92 New Road, Chilworth, Guildford GU4 8LU. We are the data controller for the personal details you give us through this website.
Contact: hello@chilworthvillagestores.co.uk or 01483 573364.
What we collect
- Sign-in: your email address, so we can send you a sign-in code.
- Orders: your name, mobile number, delivery address, delivery time, any notes, and what you ordered.
- Orders by email: if you send your order by email, we receive your email address along with the order.
- Payments: if you pay at the door, it's by cash or card on our Dojo card machine. If you pay on the website, Stripe handles it. Either way, we never see or keep your full card number.
- Requests: if you email us a product request, the details you put in that email.
- Age checks: if your order has alcohol, we may look at photo ID on the doorstep. We don't copy or keep it.
Why we use it, and the legal basis
| What for | Legal basis |
|---|---|
| Taking payment, picking and delivering your order, calling you about missing items or refunds | Contract: we need it to do what you asked |
| Checking age for alcohol | Legal obligation (Licensing Act 2003) |
| Keeping sales records for tax | Legal obligation |
| Keeping the website and accounts secure, preventing fraud | Legitimate interests |
We don't send marketing emails. If we ever want to, we'll ask first.
Who else handles it
We use a few trusted companies to run the website. They only use your details to provide their service to us:
- Dojo: card payments at your door.
- Stripe: card, Apple Pay and Google Pay payments on the website.
- Supabase: our order database and email sign-in codes.
- Cloudflare: hosts this website.
- Namecheap and our email provider: deliver email sent to our hello@ address, including orders.
Some of these companies may process data outside the UK. Where they do, they use the safeguards UK data protection law requires, such as the UK International Data Transfer Agreement or approved contract clauses.
How long we keep it
- Order and payment records: 6 years, because tax law requires it.
- Your sign-in email: until you ask us to delete your account.
- Order and request emails: up to 12 months, unless we need them longer for tax records.
What's stored on your device
The website keeps your basket, the delivery details you typed, any saved items, and your sign-in session in your browser's storage, so they're still there when you come back. These are needed for the shop to work. We don't use advertising or tracking cookies. You can clear them at any time in your browser settings.
Your rights
You can ask us to show you the details we hold about you, correct them, delete them, limit how we use them, object to how we use them, or send you a copy. Email hello@chilworthvillagestores.co.uk and we'll reply within a month. We may need to keep some order records for tax, even if you ask us to delete them.
If you're unhappy with how we've handled your details, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Children
You must be 18 or over to buy alcohol. The website isn't aimed at children.
Changes
If we change this notice, we'll update the date at the top of the page.